Microsoft XC Research
XC Research Blog
At Microsoft’s annual Hackathon event, designers and researchers come together to design new products and to work on closing the technology gap. Their mission? To address the limits that gamers who are blind or low vision face and create something…
Directions in user research
Building empathy with customers, the rise of AI, and the value of the user researcher are a few trends that came to the forefront of the discipline in 2019. As the year comes to an end, one user researcher predicts…
Researchers in their mid-career should expand on their current capacities to grow beyond good research and, instead, become drivers of innovation. In this article, the author explores five traits that user researchers should carry with them on their journey.
User research makes your AI smarter
As artificial intelligence grows more prevalent in our products, it’s changing what our customers expect from their technology and how they interact with it. For user researches that means they need to know not only how to create effective experiences,…
The Human Insights Library traces connections and insights found by researchers and data scientists and can be accessed and authored by anyone within the company. Learn how this living body of knowledge has made research more durable and timeless.
As more companies take a customer-led approach, product teams are eager to understand customer connection and research skills. But giving away these skills can be controversial. In this story, we’ll take a look at how this style of collaboration, when…
These 18 guidelines can help you design AI systems and features that are more human-centered. This comprehensive list is based upon more than two decades worth of research across the design community and can be applied to a wide range…
This article will help you break down the barriers between how you think about usability and accessibility. By incorporating several of these design tenets into your product’s cycle, you can begin to create a culture that fosters inclusivity.
How can a degree in engineering create more diversity and inclusion in the field of user research? By bridging the gap between these disciplines, this author explores how diverse perspectives—beyond just gender and ethnic backgrounds—can lead to better communications and…