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Surface for Business Essentials

The complete built-for-business experience.
Surface Laptop Studio 2, Surface Pro 10 and Surface Laptop 6 are observed on plinths of various heights.

Protect. Manage. Support. Repair.

Customer empowered Surface for Business Essentials provides customers with more control, more options and better value for continued worker productivity, device security and reduced waste.

Device management and tools

Get visibility and streamline device lifecycle management through the Microsoft Surface management tools. Get control of the health, status, applications and functionality of your organisation's devices in device management dashboards.
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An image showing Surface Laptop, front-facing, with the IT Toolkit on the screen.

Reduce IT costs

With one quick view, you can now access essential insights such as low device storage, non-compliant devices, unencrypted devices and devices requiring immediate action to enable faster troubleshooting.

A Surface Pro with Surface Pro Flex Keyboard. The device management portal is on the screen.

Tailormade experience

We reimagined an experience that would meet business needs by seamlessly managing the lifecycle of their devices. Customers can now stay up to date with the latest Surface updates, curated just for the IT audience in the enterprise space.

Surface Laptop is shown three-quarter left facing. Contextual screen is observed.

Optimised process

Experience the enhanced process of creating support requests for multiple Surface devices at once. New features enable business IT to create a single request for multiple Surface devices for eligible device returns or repair needs.

A Surface Pro 10 is observed. The screen shows the IT Toolkit.

Improved efficiency

IT administrators gain more convenience, control and efficiency with the Surface IT Toolkit, an application that compiles all your essential IT tools into one place.

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More ways to get support

With comprehensive resources and options, Surface customers have a choice for selecting what level of support is best.
Three Surface devices are observed on plinths of various heights
The inside of a Surface device

Simplified repair

The expansion of repairable Surface devices provides you with options, including self-repair, to simplify the repair process.
Surface device repair resources and guidance

  • Sustainable materials

    Surface is committed to reducing carbon impact across the device lifecycle, from sourcing materials to our reuse and recover model.

  • Ease of repair

    The Surface repair programme reduces downtime with built-in QR codes for step-by-step guidance and genuine replacement components.1

  • More secure

    Microsoft’s Drive (SSD) Retention2 means you can retain a device SSD, for more control over privacy, data and security.

  • [1] Replacement components available through Surface Commercial authorised device resellers. Components can be replaced on-site by a skilled technician following Microsoft’s Service Guide. Microsoft tools (sold separately) may also be required. Availability of replacement components and service options may vary by product, market and over time. See Surface service options – Surface | Microsoft Learn. Opening and/or repairing your device can present electric shock, fire and personal injury risks and other hazards. Use caution if undertaking do-it-yourself repairs. Unless required by law, device damage caused during repair will not be covered under Microsoft’s Hardware Warranty or protection plans.
  • [2] Solid State Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Solid State Drive (SSD) Retention is included in both Extended Hardware Service Plus and Microsoft Complete for Business Plus and is also available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. Devices returned to Microsoft with a missing Solid State Drive (SSD) are subject to a Solid State Drive (SSD) replacement fee unless the device is enrolled in the Drive (SSD) Retention offer.

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