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Surface for Business Essentials

The complete built-for-business experience.
Surface Laptop Studio 2, Surface Pro 10 and Surface Laptop 6 are observed on plinths of various heights.

Protect. Manage. Support. Repair.

Customer empowered Surface for Business Essentials provides customers with more control, more options and better value for continued worker productivity, device security and reduced waste.
A Surface Pro with Surface Pen are observed alongside a Surface Laptop

Investment protection

Maximize and protect your Surface investment with a Microsoft Protection Plan.1 With the Complete for Business Plan, get extended coverage plus accidental damage, Advanced Exchange and next business day exchange.
See protection plan options

  • Maximise your investment

    Commercial customers can maximize their Surface investments by purchasing a Microsoft Protection Plan, which extends their coverage and avoids unplanned expenses. 

  • Choose the right plan for your business

    Protection plans for Surface devices are based on business needs. Plan options include coverage for accidental damage from handling, Drive (SSD) Retention during a service event and Advanced Exchange.

  • Extended support services

    Businesses benefit from extended access to customer-centric services and support, and ongoing access to Microsoft’s robust online Surface support articles and communities.

Device management and tools

Get visibility and streamline device lifecycle management through the Microsoft Surface management tools. Get control of the health, status, applications and functionality of your organisation's devices in device management dashboards.
Learn more

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An image showing Surface Laptop, front-facing, with the IT Toolkit on the screen.

Reduce IT costs

With one quick view, you can now access essential insights such as low device storage, non-compliant devices, unencrypted devices and devices requiring immediate action to enable faster troubleshooting.

A Surface Pro with Surface Pro Flex Keyboard. The device management portal is on the screen.

Tailormade experience

We reimagined an experience that would meet business needs by seamlessly managing the lifecycle of their devices. Customers can now stay up to date with the latest Surface updates, curated just for the IT audience in the enterprise space.

Surface Laptop is shown three-quarter left facing. Contextual screen is observed.

Optimised process

Experience the enhanced process of creating support requests for multiple Surface devices at once. New features enable business IT to create a single request for multiple Surface devices for eligible device returns or repair needs.

A Surface Pro 10 is observed. The screen shows the IT Toolkit.

Improved efficiency

IT administrators gain more convenience, control and efficiency with the Surface IT Toolkit, an application that compiles all your essential IT tools into one place.

Learn more
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More ways to get support

With comprehensive resources and options, Surface customers have a choice for selecting what level of support is best.
Three Surface devices are observed on plinths of various heights

  • Support options

    Surface provides options for how you can support your device service needs. From self-repair, to leveraging a Microsoft protection plan to work with a Surface ASP, you choose what's best for you.

    Learn about Surface support options

  • Troubleshoot with ease

    The Surface Diagnostic Toolkit for Business allows IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices — across a hybrid network. 

    Surface Diagnostic Toolkit for Business

  • ASP network

    Surface Authorized Service Providers (ASPs) perform repairs on behalf of Microsoft, have direct access to Microsoft support, and use genuine Microsoft replacement components.

    Microsoft Surface Authorised Service Providers
The inside of a Surface device

Simplified repair

Microsoft’s expansion of repairable Surface devices provides businesses with more control and more options, including a self-repair model that simplifies the process so when an incident happens, you can bring a device back online quickly.
Surface device repair resources and guidance

  • Sustainable materials

    Surface is committed to reducing carbon impact across the device lifecycle, from the sourcing of materials to our reuse and recover model so we can minimize the impact we make of our communities and world.

  • Ease of repair

    With the Surface repair program you can maximize productivity and reduce downtime with comprehensive resources, built-in QR codes for step-by-step guidance, and genuine replacement components.2

  • More secure

    Microsoft’s Drive (SSD) Retention3 means customers can retain the SSD from their Surface device during a service event, empowering customers with more control over their privacy, data, and device security.

  • [1] Warranty and Protection Plans vary by market. Please visit the Surface Warranty and Protection Plan page to see availability.
  • [2] Replacement components available through Surface Commercial authorised device resellers. Components can be replaced on-site by a skilled technician following Microsoft’s Service Guide. Microsoft tools (sold separately) may also be required. Availability of replacement components and service options may vary by product, market and over time. See Surface service options – Surface | Microsoft Learn. Opening and/or repairing your device can present electric shock, fire and personal injury risks and other hazards. Use caution if undertaking do-it-yourself repairs. Unless required by law, device damage caused during repair will not be covered under Microsoft’s Hardware Warranty or protection plans.
  • [3] Solid State Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Solid State Drive (SSD) Retention is included in both Extended Hardware Service Plus and Microsoft Complete for Business Plus and is also available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. Devices returned to Microsoft with a missing Solid State Drive (SSD) are subject to a Solid State Drive (SSD) replacement fee unless the device is enrolled in the Drive (SSD) Retention offer.

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