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SupportScam:JS/TechBrolo
Aliases: Trojan.JS.Agent.sileof (Kaspersky) JS/TechBrolo.asda (Avira) Trojan.JS.Agent.OXW (BitDefender) Trojan.JS.Cryxos (Ikarus) JS/FakeAle-SD (Sophos)
Summary
Microsoft Defender Antivirus detects and removes this threat.
This JavaScript malware is hosted on malicious sites. When you access these sites, this threat displays succeeding fake alerts that falsely imply you that your computer is infected by malware or has system errors. The fake alerts tell you that in order to fix the "problem", you need to call a technical support number. You may be charged by the technical support.
Our tech support scams FAQ page has more information on this type of threat.
You can also read the following blog entries to know more about the latest tech support scam attacks, techniques, and trends:
- New tech support scam launches communication or phone call app
- Tech support scams persist with increasingly crafty techniques
Use the following free Microsoft software to detect and remove this threat:
- Microsoft Defender Antivirus for Windows 10 and Windows 8.1, or Microsoft Security Essentials for Windows 7 and Windows Vista
- Microsoft Safety Scanner
- Microsoft Windows Malicious Software Removal Tool
You should also run a full scan. A full scan might find hidden malware.
Get more help
You can also visit our advanced troubleshooting page or search the Microsoft virus and malware community for more help.
If you’re using Windows XP, see our Windows XP end of support page.