Guidelines for Human-AI Interaction

The Guidelines for Human-AI Interaction synthesize more than 20 years of thinking and research in human-AI interaction. Developed in a collaboration between Aether, Microsoft Research, and Office, the guidelines were validated through a rigorous, 4-step process described in the CHI 2019 paper, Guidelines for Human-AI Interaction. They recommend best practices for how AI systems should behave upon initial interaction, during regular interaction, when they’re inevitably wrong, and over time.

We hope you can use these Guidelines for Human-AI Interaction throughout your design process as you evaluate existing ideas, brainstorm new ones, and collaborate with the multiple disciplines involved in creating AI.