Microsoft XC Research
XC Research Blog
Inclusion in user research is about more than increasing gender and ethnic diversity in the field. Inclusion also means recognizing non-traditional backgrounds and using the skills and experiences that people with different viewpoints can offer. I want to share how my…
Growth Mindset – It’s something you need to continually be working at rather than thinking you have it or don’t. Nothing demonstrates this more than conflict, in the context of ideas, information or opinions that conflict with our own. You’re…
Delight might seem like an unimportant component, but it is the icing on the cake of a remarkable customer experience. For me and my team, delivering delightful UX requires us to collectively reimagine every experience we build. Delightful UX isn’t just a bolt on, and…
Despite low confidence users comprising a significant percentage of computer users, they tend to be underrepresented in our research channels. If we want less confident users to achieve more (and perhaps increase their confidence), we must include them in our…
More than 1 billion people worldwide live with a disability. Using the social model of disability, we ask ourselves if the technology we develop creates or removes barriers for users who are already experiencing challenges in a physical world that was not designed for them. For example, an overwhelming interface…
We recently completed a body of research to understand extreme usage among enterprise technology users. Using multiple techniques and studies, we wanted to delve into the experience of very heavy, or high intensity users, to understand not just how humans experience the technology, but also to learn how specific or universal are the pain points they experience.
In the past, teaching in the corporate setting, I have seen adult learners bring feelings of defensiveness and insecurity to the classroom that not only detracted from their results, but those of others. As someone who regularly takes on new…
Helping users build – and maintain – a wall between personal and business communications is a key job that technology can do to help users once they create a business identity. We plan to continue delving into the needs of…
While UXR Day is an internal event, we share the news about what we’re doing and thinking to show how much the UXR discipline is valued, and encourage people to join our teams. Research is in our DNA.