Technology is deeply embedded in everything that we do, from ordering coffee to shopping for flight deals. Everything is just a tap away for consumers, but those simple taps depend on innovations from software companies around the world.
Like many of you, I’m looking at 2022 as an opportunity to continue evolving as a leader and to experiment with new ways to help my team thrive in a hybrid world. I talked a bit about what I think is next for hybrid work in my post last month.
What a year it’s been. As leaders, we’ve continued to navigate a test-and-learn approach for how, when, and where our teams work while learning how to serve our customers in a hybrid world.
This year, every financial services organization has confronted the importance of resilience. In the context of a crisis, we think of resilience as enabling survival. But from a wider perspective, resilience is about easily meeting the future demands of customers.