In today’s rapidly evolving digital world, AI is no longer a futuristic concept—it’s transforming industries right now. As industries and organizations worldwide accelerate their AI adoption, businesses are realizing productivity and efficiency gains that can fuel new growth and innovation. Securing the future of AI means acknowledging the dual nature of this technology: it brings
When COVID-19 hit the US earlier this year, organizations of all types and sizes had to metaphorically “flip the switch” to remote work at a moment’s notice. IT departments had to provision devices and customize remote environments that empowered users to essentially do business from their homes. The COVID-19 era obviously has introduced many new
As healthcare delivery organizations (HDOs) evolve into highly complex environments including many roles, locations, devices, and applications, we’re challenged to manage these complexities while maintaining security and efficiency, all without adding a lot of disparate tools. We can all agree that in uncertain times, it’s important to have robust strategies in place to meet increasingly
Resiliency is a significant challenge for finance organizations, and during the current COVID-19 pandemic, financial service providers need the right mix of security, compliance and agility to stay flexible. A previous article from Lisa Choi and Luke Thomas outlines the importance of the cloud in building elastic infrastructures. To follow up on that topic, I recently spoke with Michelle Unger, EY Global Technology Officer, who outlined her organization’s experience enacting the cloud transformation at
Microsoft and partners launch Accelerate: Houston, an economic development initiative to create skills for high-demand jobs and close the digital divide.
Companies are putting great emphasis on digital or self-service contact channels. The economics of self-service are undoubtedly compelling: Whereas live support channels cost dollars, self-service channels, by contrast, cost pennies per interaction. Also, self-service channels are improving quickly. With the introduction of intelligent chat bots and other AI-inspired innovations, these channels can handle many more types of transactions than was possible even a few years ago. However,
When disaster hits or the unexpected befalls a community, First Responders are on the frontlines of compassionate, strategic response. Now, a new federal consortium aims to support First Responders in doing the highly valuable work they do to protect and repair lands and communities experiencing a crisis. Microsoft is proud to help lead this innovative
COVID-19 has been a strain on everyone. We’ve all navigated social isolation, uncertain investment projections, and remote work environments to various degrees, but regardless of the experience, this time away has left a haze over individuals and organizations alike. We’re not just unsure what comes next, we’re questioning the very processes we’ve accepted to this
Financial institutions are aware of the need to keep markets moving, deals closing, and clients delighted, all while staying safe. Collaboration tools like Microsoft Teams have provided secure, reliable, and scalable alternatives to relaying sensitive financial data to peers, clients and boards of executives. With Power Platform integrations into Teams, collaboration just got more
At a time when every aspect of life is being transformed to help prevent the spread of COVID-19, compassion and collaboration have never been more essential to the success of families, communities, and businesses. How can we, as an insurance business community, best help one another and help our clients in these unprecedented times? It starts
It’s a great time to be a customer. Often, companies are finding that they are at product parity with their competitors and thus look to service to be the differentiator. When Allstate introduced accident forgiveness for their auto insurance products, it wasn’t too long before competitors followed suit. Thus, companies are looking to elevate customer
Change is no easy task. As with most new technologies, AI adoption brings its share of cost and risk as enterprise leaders and department leads work together to build out their experience. Merely identifying an entry point has brought plenty of AI projects to a halt. Since early 2019, I’ve worked with dozens of IT
For over twenty years, Alluma has used technology to help connect vulnerable families and individuals with the public services they need, including Medicaid, SNAP, EITC, and more. Now powered by Microsoft Azure, the organization’s new One-X-Connection solution and Quick Screener module merge data, technology, and policy to help applicants qualify quickly and anonymously while simplifying the administrative process for their agency partners.
