In today’s rapidly evolving digital world, AI is no longer a futuristic concept—it’s transforming industries right now. As industries and organizations worldwide accelerate their AI adoption, businesses are realizing productivity and efficiency gains that can fuel new growth and innovation. Securing the future of AI means acknowledging the dual nature of this technology: it brings
What makes data so valuable? The data that an organization collects is unique: data delivers an advantage that cannot be purchased, copied, or created by competitors. Consider it a non-fungible asset. However, data alone is meaningless without the ability to organize and harness the power of that data to derive insights, gain a competitive advantage,
The impact of Social Determinants of Health (SDoH) on member outcomes has loomed large with health plans for over a decade. Social Determinants of Health Source: www.cdc.gov Health Plans have realized that by mitigating the negative impacts of SDoH, they can achieve substantial benefits. These benefits will certainly improve access and outcomes for members. These
As we participate in Patient Experience Week, I take a pause to acknowledge that we are living and working in extraordinary times. The COVID-19 pandemic has created massive, yet necessary, shifts in our healthcare system, none like we’ve seen before. We are witnessing 20 years of change and innovation all happening within a span of
During the pandemic, we have seen dramatic shifts in technology usage: rapid acceleration of at-home shopping, a transition from in-person to online learning, and much more. In healthcare, telehealth visits have jumped more than 150 percent.i This increase of visits occurred over a three-month period and coincided with protocols shifting, physicians and patients gaining comfort
What does it take for fund companies to stay in compliance within a shifting risk management landscape? Risk management has entered uncharted territory. Amid global disruptions caused by COVID-19, it’s essential for financial services institutions to review model strategies. Challenges include managing business continuity, recovering from the impact on their customer base, and reimagining new
Digital Transformation is about understanding your industry, thinking about the future of your company, and owning your path as a digital company. Consolidating your data across the geographical diversity of your offices, workforce, and disparate data management platforms can be critical in your digital transformation journey. We talked to BrightSpring Health Services, one of the
At Microsoft, we offer a rich set of robust security and compliance capabilities in Office 365 and Microsoft 365. One of these is the ability to better understand account activity – like documents accessed, and mailboxes accessed – through audit logs to assess if, how, when, and to what extent a security incident has occurred. To be clear, audit logs don’t prevent attacks, but can be useful in retroactively examining how they occurred when an attacker is impersonating a user.
The rapid pace of innovation in artificial intelligence has led us to the next stage of AI development, which we call “industry verticalization”: designing AI products to meet the needs of specific industries.
Financial advisors know all about the value of developing relationships with prospects and clients. Whether you’re providing banking services, investment vehicles, or insurance products, you know that the number one way to get business is through personal connections and referrals. You rely on word of mouth and warm introductions to help you win people’s trust.
All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case. While working with a customer, I determined that every second in AHT reduction was worth about $6
Clifford Goldsmith | B.Sc., MBBCh (MD), US Chief Medical Officer, Microsoft I am proud to count myself among the cadre of physicians who incorporate healthcare informatics in their medical practice. We may have downsized our clinical practices, but we remain as strongly committed to the principles of the Hippocratic Oath as we were when we took the oath in medical school. Our priority has been and
Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations. Historically, pharma has lagged behind other industries in adopting digital solutions. With COVID-19 catapulting both the sector and
