Disruptions to global supply chains and labor markets are bringing digital transformation to the retail space at breathtaking speed. Retailers with solid digital foundations are turning these challenges into opportunities to delight customers and make shopping fun.
Guest Author: Jomit Vaghela | Cloud Solution Architect, US EC Industry, Microsoft In collaboration with the National Association of Manufacturers Factory of the Future. Smart Factory. Industry 4.0. Digital Transformation. Every survey, article, and trend report points to one common theme to fulfill the promises of these buzzwords: Artificial Intelligence (AI). In my view,
The Microsoft Customer Experience Center (CXC) is an internal organization that operates social engagement programs on behalf of over 35 core brands across the company, and the social connections that this team drives are key to how we break through the noise.
In the era of digital transformation, the media and entertainment industry is at the epicenter of disruption.
In this age of the customer, testimonials rise above the collective noise to drive home your brand’s story in a crowded marketplace.
Transformation is the topic on everyone’s mind these days, and for many business leaders, it’s a daunting prospect. Many are facing inflexible legacy systems, siloed data sources, and processes running in isolation. And they’re looking for a new approach. They’re looking for solutions that turn one-off interaction into ongoing engagement. They want to offer their
2019 is the year of the rebrand with Forrester predicting that more businesses will start to focus on emotionally resonant and useful customer experiences
BlueVine readies small businesses for growth.
Microsoft CEO Satya Nadella has frequently said that we need to change from a “know-it-all” company to a “learn-it-all” company.
Learn why adopting a relationship sales strategy is critical to the short- and long-term success of your sales team.
Relationship selling focuses on building customer-centric relationships to drive sales and grow revenue. Explore the infographic for selling tips—and data to back them up.
Learn how businesses around the world are beginning to prepare for the transition from Microsoft’s Windows 7 and Office 2010 solutions to Windows 10.
As the Chief Marketing Officer of Microsoft in the US, I’ve embarked on a journey of marketing transformation that kicked off as Satya Nadella became our new CEO. As Microsoft “hit refresh”, the way we do marketing has to be re-thought putting the customer first while leveraging all that modern marketing could offer. As I
