Disruptions to global supply chains and labor markets are bringing digital transformation to the retail space at breathtaking speed. Retailers with solid digital foundations are turning these challenges into opportunities to delight customers and make shopping fun.
For decades, manufacturing decision makers have made inventory purchases based on experience. Yet, as global trends like sustainability and digitization force markets to evolve, that ability to estimate future need based instinct and education has become less reliable.
AI solutions aren’t all that different from investments—there are plenty of options, discernable levels of risk, and ample room for growth in AI adoption, but every organization has a custom portfolio built for its specific needs. Building your own AI models isn’t for everyone. Every financial service copy has its own expertise, capabilities, and resources
The turbines of the business machine are moving faster than ever in this new decade. There’s no denying that we live in a quick-turn, instant results, increasingly automated and personalized world. As the investment banking industry plugs into this world and hones a sharper focus on sustainable growth, its technology needs to be aligned to
If you’ve been keeping up with our AI Build or Buy series, you’ll notice that finding the right partnerships is at the core of each decision. The right AI partner serves an essential role of any finance technology strategy. They bring a level of expertise and dedication to the company’s data science needs that is
Very often marketing teams are struggling to adjust to modern marketing. The Chief Marketing Officer (CMO) role is changing at the same rate as our customer expectations are changing. The expectation is on the CMO to not only drive the current lifetime value but also to identify the signals for future growth. I recently had
Every day, a typical connected customer interacts with hundreds of touchpoints across brands and industries, each activity or click flowing into an ever-expanding mountain of data. Some of these brands are learning to use that data to understand their customers. And, they’re doing such a good job of delivering custom–tailored experiences, that customers have come to expect that level of service and are turned off by those that don’t
From smart homes to robust intelligent edge ecosystems, AI is one of the hottest topics in tech and society as we embrace the new decade. While consumers are debating the benefits of one smart light bulb versus another, financial service companies are planning, adapting, and debating just how they can use artificial intelligence to empower
When you watched the Super Bowl on Sunday, there was something happening on the sidelines and in the coaches’ booths that you may not have known about. NFL coaches and players had a (not so) secret weapon helping them execute the plays that went down in sports history. This is the story of how Microsoft Surface Pro powered
Microsoft’s Focus on Insurance on Full Display at InsureTech Connect By providing the essential technologies that enable insurers to deliver higher levels of customer service and achieve more, Microsoft continues to establish itself as a major player in the insurance industry. This fall, Microsoft was a proud gold-level sponsor at InsureTech Connect, one of the
Follow Pascal Belaud on LinkedIn Right now, banking, capital markets, and insurance businesses are finding new uses for artificial intelligence. AI is helping to transform and keep ahead of a number of critical vectors, including customer experience, regulatory compliance, new markets and business models, and security. It’s no longer a “nice to have” innovation technology, it’s becoming a CX-level imperative. In
I can’t think of a better way to start the new year than to look at health trends and predictions. Our entire Microsoft Health team is focused on driving digital transformation that empowers our customers to provide quality care. We see tremendous potential to deliver better care more securely and at lower cost, so let’s
Two years ago, my colleague Kevin Briggs wrote about modernization efforts going on across government legal organizations. While some progress has been made since then, the demand for improvement continues to grow. This demand is driven by the public’s expectation of certain standards of service from their government agencies, as well as government leaders’ prioritization
