COVID-19 has required governments to reimagine digital services. The cornerstone of such services for citizens, residents, and businesses must be an authenticated and verifiable digital identity, powered by a secure, trusted platform.
As we enter a new decade, cities at all levels understand that “digital transformation” is not about replacing legacy systems. Digital transformation is about leveraging technology to decrease the cost of operations, improve citizen services, and enable economic growth.
Urban residents and businesses are embracing technology and innovation at a faster pace than many cities can react. Leaders need to act now to bridge the widening technology gap and create the digital and technical infrastructure to support efficient and effective services to keep citizens engaged and connected.
The term “smart city” is a simple phrase that encompasses a broad and complex set of digital transformation initiatives and programs. Such programs need to include modern citizen services, operational automation, intelligent management of infrastructure and utilities, and new capabilities to improve transportation and communication.