Chad Hamblin articles

Chad Hamblin

Director, Financial Services Industry, Microsoft

Chad Hamblin has over 20 years of experience in banking and technology. From a functional standpoint, Chad has held technology, product management, partner management, consulting, product marketing and solution development positions. Chad holds a B.A. in International Studies from the University of Washington and speaks fluent Japanese.

A financial professional working on a laptop

Published December 19, 2023

4 min read

Empower the banking employee experience with generative AI

Helping banks improve productivity through better teamwork, insights, and communications is a key focus area for Microsoft, and something Azure OpenAI Service and our rapidly evolving copilot offerings are well positioned to enable.

a person sitting at a table using a laptop

Published October 17, 2023

5 min read

How Microsoft and generative AI are transforming financial service contact centers

Using generative AI to reinvent the contact center is an unparalleled opportunity not just to deepen customer relationships but to unlock new business value. With generative AI and the Microsoft Cloud, financial services businesses can optimize costs, reduce time to value, enhance collaboration, and use data to deliver more impactful business outcomes.

Smiling mature businesswoman working at desk in creative office

Published October 3, 2022

4 min read

4 ways to deliver a personalized banking experience

To create individualized banking experiences, organizations must leverage their data in new ways to get a comprehensive view of each customer and pinpoint their individual needs. Banks should focus on four key areas of a seamless customer experience.

Published October 12, 2015

4 min read

Driving digital banking and customer centricity

Today banking organizations need solutions that allow them to deliver amazing customer experiences while also improving productivity and organizational agility.

Published July 17, 2015

3 min read

How the financial services industry is merging social and sales

Mention the financial services industry and chances are you conjure up images somewhere between it’s a Wonderful Life and The Wolf of Wall Street. What you might not imagine is an emerging community center, replete with conveniences like Wi-Fi and touchscreens available to customers along with the ability to connect with banks via social networks.

Published June 9, 2015

3 min read

The re-birth of banking

The banking industry has made a concerted effort to regain their customers’ trust, evolving from a transaction-centric business model to one that now focuses on the customer experience

Published June 2, 2015

3 min read

Humanizing insurance: How today’s insurance industry is offering a better customer experience

In an effort to better serve today’s informed consumer and differentiate their business from competitors, insurance companies are making a concerted effort to shift from a policy-centric business model to a customer-centric one