9When Wrong
Support efficient correction
Make it easy to edit, refine, or recover when the AI system is wrong.
Make it easy to edit, refine, or recover when the AI system is wrong.
Sometimes AI systems will be only partially correct. To ensure people can still achieve their goals when this happens, make it easy for the user to edit the AI system’s outputs. For example, for an AI-powered navigation app that can recommend fast routes to a user’s destination, make it easy for the user to manually edit a recommended route or part of the route (e.g., if the user wants to avoid an area they know is under construction).
Use Guideline 9 design patterns to support efficient correction:
- G9-A: Switch classification decisions
- G9-B: Rich and detailed edits
- G9-C: Undo automated actions
- G9-D: Do G9 through G15
- G9-E: Batch-editing data