Product: Dynamics 365 Customer Insights
Beyond open rate: Rethinking email marketing metrics
In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness. For years, one of the most reliable metrics has been the open rate, but as the digital landscape evolves, so do the challenges of accurately measuring this essential statistic.
Elevating experiences with AI, from productivity to personalization
In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.
2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available
On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.
Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personalization to break through the noise and enable customers to explore brands and products on their own terms. Regardless of whether they are consumers or business-to-business (B2B) buyers.
Announcing unlimited application installs in Dynamics 365 Customer Insights
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data.
2024 release wave 1: Transforming experiences with Microsoft Copilot and Dynamics 365
In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, and seller productivity.
Create Dynamics 365 implementation projects easily with the new onboarding wizard
A new onboarding wizard in the Dynamics 365 Implementation Portal makes it easy to create implementation projects and access guidance, insights, and recommendations all along the way to deployment.
Microsoft unveils AI features for manufacturers at Hannover Messe 2024
At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform
At Microsoft, trust is the foundation of everything we do. As more organizations adopt Copilot in Dynamics 365 and Power Platform, we are committed to helping everyone use AI responsibly.