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Dynamics 365

Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
a remote sales worker uses productivity apps to get work done on his tablet
IT Professionals
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Oct 30
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3 min read

Migrate from Customer Service Hub to Customer Service workspace   

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses.   The recent release wave introduced an exciting set of new features to help support representatives be more productive. Dynamics

Male worker wearing hardhat using tablet and looking at boxes in warehouse.
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Published
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4 min read

Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.    

The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. This feature empowers warehouse managers to schedule checks for incomplete shipments to be re-waved and completed. In the past, this would have been a manual task for a warehouse manager to manage, actively going through a list of incomplete shipment lines and manually reprocessing them for the shipments to be completed. This process was time-consuming every time an exception happened, and lines did not manage to allocate inventory.   A scenario where this could occur would be if inventory levels in a specific picking location were not available. If that was the case, the system would previously add that failed shipment to a list of incomplete shipments, which a warehouse manager would then have to manually manage.

Security worker in front of computer monitors at work-from-home setup
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3 min read

Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central 

We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset. Let’s explore the advantages that this seamless integration provides.

Warehouse with AR overlay showing maps and data
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Published
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5 min read

Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management  

In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone. This blog post delves into the transformative role of Dynamics 365 SCM Warehouse Management’s feature “Deferred Processing”, a strategic framework designed to increase operational efficiency by effectively deferring work creation, allowing rapid registration of incoming inventory without waiting for each put-away work to be generated.  

Enterprise office colleagues collaborating in open work space.
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3 min read

Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service 

Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Status, allows field service organizations to use a booking status to indicate if further work is required to complete a work order. Complete Booking While Preserving End-Time, ensures that when a booking is marked as completed by someone other than the assigned resource, the end-time value will no longer automatically update to the current timestamp.

Male employee in warehouse loading dock using Surface Pro. Cardboard packages ready to be loaded on to truck for shipping.
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Published
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3 min read

Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management  

In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. This blog exploration delves into Dynamics 365 SCM Warehouse Management’s transformative role in enhancing customer return receiving process, showcasing a strategic framework that promises elevated customer experience and operational efficiencies.