Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses. The recent release wave introduced an exciting set of new features to help support representatives be more productive. Dynamics
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are phasing out the current rich text editor and integrating its capabilities into the modern rich text editor.
The self-checkout solution in Dynamics 365 Commerce utilizes the same Store Commerce app in self-checkout mode, allowing retailers to quickly enable self-checkout by leveraging their existing investments. It supports payment integrations, localization, hardware integrations, and extensions built for fixed tills. Key features include a simplified login for cashiers and shoppers, an intuitive interface displaying only self-checkout actions, and an out-of-box layout for scanning items, supporting loyalty, and accepting credit or debit payments.
Discover the latest update to Dynamics 365 Finance featuring the powerful financial reporting add-in. Streamline financial reporting processes, enhance data accuracy, and gain comprehensive business insights. Enjoy flexible report design, real-time data integration, secure access, and collaboration tools. With 22 pre-built templates, setup is quick and consistent across environments. Available now for all supported regions, this add-in simplifies data management and improves operational efficiency, empowering better financial insights and informed decision-making.
Boost your business efficiency with the Traceability add-in for Dynamics 365 Supply Chain Management. Built on the Microsoft platform, this intuitive tool connects you to any source of traceability data, streamlining product lifecycle tracking, improving product quality, and reducing recall costs. Easily pass regulatory audits and use insights to drive actions.
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience.
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personalization to break through the noise and enable customers to explore brands and products on their own terms. Regardless of whether they are consumers or business-to-business (B2B) buyers. At Ignite 2023, we announced a unique Copilot-powered
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data. Previous application installations had restrictions of four per base license of the
Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews. We’ve heard from users that it can be tedious to manually go into crew records, take a resource
As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights.
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business. Let’s explore some of the details of this native integration.
