Delivering End-to-End Customer Service: FieldOne, from Microsoft Now Available
We are excited to announce that FieldOne, from Microsoft is now available for purchase and can be installed directly within Office 365.
When Microsoft acquired FieldOne this summer, we added a world-class provider of field service management solutions that allows organizations to better manage and deliver service to their customers in the field. Field service management is an increasingly important component of customer service delivering features that include work order management, asset management, maintenance agreement tracking, inventory and procurement management, workflow capabilities and mobile collaboration. These capabilities give organizations the ability to adjust routing on the fly and deliver service arrival within a smaller window, which is essential for more personal customer engagement.
Organizations interested in acquiring these capabilities are encouraged to contact their Microsoft representative.
Integrated Platform
FieldOne, from Microsoft brings all these benefits and features to customers and was built from the ground up to leverage Microsoft Dynamics CRM’s extensive customer service capabilities. Offered to customers as a cloud service, FieldOne is built on Microsoft technology and easily integrates with Microsoft Office 365 and Microsoft SharePoint.
FieldOne Mobile App
FieldOne is mobile compatible and works across the many devices found in field service management; there is also a mobile app intended only for field service workers. For use cases beyond field service workers, customers are encouraged to use the Microsoft Dynamics CRM mobile app or contact our preferred vendor—Resco—directly. The Resco based FieldOne mobile application is included as part of a Microsoft Preferred Vendor Solution and limited licensing is provided to Microsoft Dynamics CRM Online Professional and Enterprise licenses upon completion of an in-portal agreement with FieldOne, which governs terms of use.
FieldOne, from Microsoft provides a limited number of FieldOne and system key entities. For more information regarding enhanced functionality please contact Resco directly www.resco.net.
Microsoft is dedicated to providing customers with complete and comprehensive solutions that address their end-to-end service needs. For additional information on FieldOne, Microsoft please visit www.fieldone.com
