Cloud-based CRM solution a great move for Global Manufacturing company
A recent strategic initiative challenged packaging
manufacturer Ball Corporation to align more closely with key customers and
markets. To help manage customer accounts more effectively, Ball deployed
Microsoft Dynamics CRM Online to three divisions in North America and Europe
and is planning to make it available to its operations in Asia and South
America. Microsoft Dynamics CRM helps Ball's customer-facing employees and
activities aligned with customer and company goals. Making a single,
cloud-based solution available to different business divisions ensures that
employees benefit from global, collaborative account management across
organizational and geographical boundaries. 
"By using Microsoft Dynamics CRM Online, it's easy for
us to scale to the global reach of even our largest customers and find ways to
deliver the most valuable products in all their areas of engagement," says Bob
Tettero, Director of Corporate Strategy and Business Intelligence, Ball
Corporation
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