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Dynamics 365

Welly Lee articles

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Welly Lee
Principal Program Manager, Microsoft Dynamics 365 Customer Voice
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Published 
3 min read

New features personalize customer experiences in Dynamics 365 Customer Voice 

In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution.
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Published 
4 min read

3 updates to gather and manage feedback with Dynamics 365 Customer Voice 

It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs.