Tricia Morris articles
To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child…INFOGRAPHIC: 2014 State of Multichannel Customer Service
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are…