Microsoft Dynamics 365 Team articles
Automate activity capture with AI in Dynamics 365 Sales Insights
Premium auto capture is a new AI-powered capability now available in Dynamics 365 Sales Insights that automates the association of activities like emails and meetings to COLA entities i.e. contacts, opportunities, leads, and accounts.
Introducing Microsoft Dynamics 365 Project Operations
Services success = superior project experiences + accelerated project delivery + empowered employees + maximized profitability Today’s project-based services businesses operate in a highly competitive market, where winning new deals, accelerating project delivery, and increasing profit margins are significant challenges.
New AI features connect and extend insights across the organization
Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations.
Create an amazing e-commerce customer experience with fraud protection
Fraud is a huge barrier for everyone involved in an e-commerce transaction. From the bank, to the merchant, and the customers themselves, fraud prevention can add friction to the customer experience and cause inaccurate approvals or wrongful rejections that result in increased operational costs and, ultimately, decreased revenue.
How your growing businesses can compete and win on the customer experience
Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. According to a recent report by PWC, 32 percent of customers will walk away after just one bad experience.
Introducing Dynamics 365 account protection and loss prevention
Process efficiency is key to growing an e-commerce business. To meet this goal, retailers need better intelligence to better monitor discount, return, and account fraud, helping to protect and improve revenue, reputation, and customer service.
How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customer—a service issue, a promotion, a survey. Customer engagement is a collection of customer experiences that impact engagement such as loyalty, advocacy, and so on.
How to fight the three biggest fraud threats in e-commerce purchases
Most of us don’t think twice about making purchases online, whether we’re ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses some challenges for e-commerce organizations, especially around fraud. Microsoft Forms Pro updates help improve customer feedback management
According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand differentiator.