Microsoft Dynamics 365 Team articles
Create a resilient organization for now and the future
While COVID-19 rapidly changes the way we live and work, organizations all over the world are facing daunting challenges. Businesses are undergoing significant internal changes to accommodate newly remote workforces while reacting to seismic shifts in customer needs and behaviors.
Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020
This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. As announced previously, Voice of the Customer is will be discontinued on July 1, 2020. Therefore, all surveys based on Voice of the Customer within Dynamics 365 Marketing will also be discontinued.
Dynamics 365 Financial Services Accelerator now includes a preview for insurance
The Dynamics 365 Financial Services Accelerator now includes a preview designed for the insurance industry. When you sign up for the preview, you’ll be able to check out an insurance data model, sample app, and dashboard that covers both property and casualty insurance, as well as life insurance.
Improve sales productivity and remote selling with Sales accelerator
Sales leaders face an unprecedented challenge to meet increasingly demanding buyer needs, all while managing the limitations of a world restricted by COVID-19. According to Gartner, “Before the pandemic, about 46 percent of a B2B sales rep’s time was spent either with a customer or at that customer’s work premises.
How Microsoft and American Express help merchants battle fraud
Many of us have experienced a rejected credit card transaction when shopping online. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?
Auto capture customer related activities with Dynamics 365 Sales Insights
The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview. Be one of the first to preview the improved ability to capture more data in less time. Data is an important resource that sales organizations have.
Reduce supply chain disruptions with AI, IoT, and mixed reality
Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic.
2020 release wave 1 launches with new apps and over 400 features
Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society.
Understanding Dynamics 365 for IT: Architecture, integration, and more
If you work in an IT department, chances are you’ve seen or heard of Microsoft Dynamics 365. Our commitment to customers to help ensure business continuity
As organizations respond to the ongoing, unprecedented situation and grapple with disruptions across their workforce due to the evolving global health crisis, we want to share the steps we’re taking to help ensure our customers’ business continuity with Microsoft Dynamics 365 and Microsoft Power Platform.