Customer expectations are changing, and they’re changing fast. In the last decade alone, established B2B companies have gone from debuting their first website, to offering specific products to buyers through personalized social media channels.
Across the globe, ever-changing competitive and regulatory landscapes demand that businesses move quickly to respond and thrive. At Microsoft, we’re committed to helping our customers achieve digital transformation outcomes that foster continued innovation and help capture new business opportunities.
Virtually every business we speak with today is feeling increased pressure to modernize business processes and accelerate their ability to compete. Often, this pressure is felt most acutely by small and mid-sized organizations.
We know that your business success is directly tied to how well you are equipped to respond to your customers in a digital environment. That’s why we’re pleased to continue delivering progress on our strategic partnership with Adobe. Our joint efforts are helping enterprises transform their customer experiences, and drive more efficient business processes.
One of the most enjoyable parts of my new job is meeting with customers and partners, and these past few weeks have provided ample opportunities to do just that at our Ignite/Envision and Dynamics User Group conferences.
Today’s businesses are at the brink of a new era. Small businesses and enterprises alike are balancing the costs of modernization, yet as the digital market continues to evolve, the very solutions organizations consider adopting are quickly outdated and outclassed by newer developments.
The signs that rapid growth is imminent take many forms — a surge in orders for some companies, an internal system showing signs of strain in others. Whatever the first symptoms, the common realization at these hypergrowth tipping points is that “business as usual” won’t work anymore.
Today we’re excited to announce several enhancements and new capabilities that will be rolled out to customers of the Dynamics 365 Customer Engagement services for Sales, Customer Service, Field Service, and Project Service Automation.
In the insurance industry, call centers do more than simply process claims and new accounts. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels.
By Ed Kennedy, Senior Director and Commerce Evangelist, Episerver As more consumers are shopping and doing product research online, most retailers know that digital channels must become a part of their…
At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to transform…