Charles Lamanna articles

Charles Lamanna

Corporate Vice President, Business & Industry Copilot—Microsoft

Charles leads the design, product development, and engineering teams responsible for creating intelligent business applications and low-code platforms with generative AI. This spans products and services across Microsoft Dynamics 365, Power Platform, Copilot Studio, Copilot apps, and Nuance Enterprise. These products include business applications for Microsoft Copilot, low-code/no-code tools, industry cloud solutions, conversational AI, RPA, CRM, and ERP applications.

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Published October 29, 2024

5 min read

2024 release wave 2 launches with hundreds of Copilot capabilities

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.

A close-up of a woman smiling, incorporating the Dynamics 365 icon and the Microsoft Power Platform icon

Published April 10, 2024

5 min read

2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform

We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.

A man and a woman standing in front of a building talking to each other

Published October 25, 2023

5 min read

Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform

Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.

Man and woman standing in an office hallway discussing content on a laptop.

Published June 19, 2023

5 min read

Dynamics 365 application modernization on Azure: Envisioning the future

Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. If you are still running systems on-premises, it starts with application modernization in the cloud.

a person wearing a suit and tie sitting at a desk

Published April 4, 2023

7 min read

Release wave 1 expands agility, automation, and innovation across Microsoft Dynamics 365 and Power Platform

Today we launched 2023 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2023.

Young businesswoman using a laptop at her desk in a modern office.

Business Decision Makers

Published November 3, 2022

5 min read

2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.

Published July 19, 2022

5 min read

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.

Customer service support call in action. Keywords: Dynamics 365; operations; woman; wearing headset; taking a phone call; typing

Published June 22, 2022

3 min read

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first.

a person sitting at a table in front of a building

Business Decision Makers

Published May 25, 2021

1 min read

Build differentiated SaaS apps with Microsoft Industry Clouds

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were.

Published September 10, 2019

2 min read

Announcing the timeline to move to Unified Interface

Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many of our largest customers have successfully made the transition.

Business Decision Makers

Published May 6, 2019

3 min read

Power Platform & Azure enable developers to build apps faster than ever

At Build this year, I’m excited to announce investments for professional developers on our Power Platform. The Power Platform is a low code platform that enables organizations to analyze data, act on it through applications, and automate business processes.

Published August 28, 2018

1 min read

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors.