Business Decision Makers Published October 12, 2015 4 min read Driving Digital Banking and Customer Centricity It’s an exciting week for Microsoft as we head into Sibos 2015 here in Singapore. And one of the key topics I hear a lot about is customer engagement.
Business Decision Makers Published June 22, 2015 3 min read How the Financial Services Industry is Merging Social and Sales Mention the financial service industry and chances are you conjure up images somewhere between It’s a Wonderful Life and The Wolf of Wall Street .
Business Decision Makers Published June 9, 2015 3 min read The Re-Birth of Banking The 2008 financial crisis was an event like nothing the market has seen since the Great Depression.
Business Decision Makers Published June 2, 2015 3 min read Humanizing Insurance- How Today's Insurance Industry is Offering a Better Customer Experience Years ago, purchasing insurance was a relatively simple yet rigid process.